Shopping FAQs

ANSWERS TO YOUR QUESTIONS

Shopping Information

What is the status of my order?
Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.
How do I change or cancel my order?
lease contact our Customer Service Department immediately in writing if you need to change your order.  Email should be sent to order@tuxtonhome.com.  Please be advised that some orders are shipped very soon after placement; it will not always be possible to make changes.  Once the order has shipped, it cannot be canceled.
Do you do back orders?
Tuxton Home does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock items will be cancelled unless a replacement item is requested.
Do you have a catalog?
Currently, we have a 'virtual' catalog. Our entire product line is online; we do not have a physical catalog. For wholesale opportunities, we invite you to contact us directly.
Do you offer gift certificates and/or gift cards?
No. Unfortunately, Tuxton Home currently does not have a gift card program.

PAYMENT, PRICING & PROMOTIONS

Is it safe to use my credit card on your site?
Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, American Express.
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payments.
Do you charge sales tax on any item?
Yes. Sales tax varies by shipping location.
What are cookies? Do I need to enable cookies on my browser to shop?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You do not need to enable cookies on your browser to enjoy shopping on our site, but it would enhance your experience. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.
Do you match your own prices if an item goes on sale after my purchase?
Yes, if an item you ordered from www.TuxtonHome.com goes on sale within 30 days of your original purchase, please contact us and we will refund you the difference.

* The following limitations apply:
  • The item must be sold and fulfilled by TuxtonHome.com
  • We don't match discounts applied in checkout
  • We don't match items that are listed as clearance, close out, liquidation, special hour/flash/limited quantity or other special event offers

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