Customer Service

Thank you for shopping online with Tuxton Home. We want you to have an enjoyable shopping experience and anticipate your questions and feedback. Please use the Contact Us form and we will get back to you as soon as we can. 

Shipping & Delivery
All orders will be shipped within 2 - 3 business days after your order is received. If for some unforeseen reason we do not expect to fulfill the order within 3 business days, we will notify you promptly. You may at that time decide to maintain your order on file, or you may cancel the order. Orders that cannot be filled within 90 days will be canceled. If we have any concerns with your order fulfillment we will contact you immediately by email. Items ordered together may not be shipped together. Your credit card will be charged for an item/order on the day or the day after it is purchased. 

Tuxton Home ships all packages in the continental United States via UPS or mail. Please allow an additional 5 - 7 business days for standard ground delivery. UPS will not deliver to a Post Office Box; therefore all packages must be shipped to a street address within the continental United States. 

Shipping Charges (per shipping address) 
All orders within the Continental USA qualify for FREE shipping. Free ground shipping on all orders from www.tuxtonhome.com. No promo code required. Does not apply to rush shipping. No adjustments to prior purchases. Shipping Charges are calculated based on weight and current UPS or mail consumer rates.

Transit Time
Shipments are made by UPS or mail from our warehouse in Southern California. Please note that times provided by UPS are based on business days and do not include Saturdays or Sundays. We strive to ship within two business days, so please note that it may take 24 – 48 hours from when you place your orders for us to process, package and ship it. Sometimes a delay will occur if we are out of stock and someone from our staff will contact you promptly. 

UPS does not deliver on the weekends unless you order special Saturday delivery at extra cost. Please contact us to arrange this. 

You can email us at info@tuxtonhome.com or call (909) 595-7700 Monday through Friday 9:00 a.m. - 5:00 p.m. Pacific Standard Time.  Please note, when leaving a voice mail to provide a call back number and we will respond as soon as possible. 

Sales Tax
Shipments to California are subject to 9.75% sales tax.
For international shipments, the customer is responsible for paying any import duties/taxes specific to the country.

Discount Code Terms and Conditions
Only one (1) discount code offer can be applied per order.

Discount codes can be redeemed online at www.TuxtonHome.com only. The value of the code is non-refundable and cannot be exchanged for cash in part or full and is valid for one-time use on a single transaction only. Offer code can be used for merchandise including tax and is not valid in conjunction with any other promotions. Unique codes may not be purchased, traded, or sold, and will not be replaced if lost, stolen, expired, destroyed or corrupted. To use offer, enter code in the "Discount" field during the online checkout process. Please contact info@TuxtonHome.com with your discount code for any issues. 

Privacy & Security
Please visit our Privacy Policy for more details.

Returns & Replacements
Return Policy
If that rare occasion arises where you feel you must return an item, you may return it to Tuxton Home via mail, Fedex, or UPS at your own cost. If you are not pleased with your order, please notify us within 7 days that you are planning a return (an email is sufficient). Returns received without notification are subject to a $25.00 processing fee. Returns of items purchased must be received within 30 days of the original ship date. All merchandise must be returned in its original package and in saleable condition. Upon receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Regrettably we do not offer returns on Limited Edition or Outlet (Sale) merchandise. 

Damaged Merchandise
All merchandise is inspected prior to shipping. Unfortunately, despite our best efforts, some merchandise may arrive to you damaged. Please inspect your package when you receive it from the shipper. If breakage occurs, please contact us within 24 hours of receiving the package and we will do our best to help you resolve the issue. Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...) initially, as the shipper may come to inspect the package. You may also call the shipper directly. UPS can be reached at 1-800-742-5877. FedEx can be reached at 1-800-463-3339. Please also review UPS’ Terms & Conditions and FedEx Terms & Conditions.